GENESYS CLOUD CX · CONTACT CENTER ADMINISTRATION

Know the platform.
Run the contact center.

Four progressive 50-question assessments covering governance, ACD routing, queues, Architect, scripts, analytics, quality, workforce management, and outbound campaigns.

200questions

4 focused tests50 questions each150 minutes per test70% suggested pass

STEP 1

Candidate details

Enter the name and email address that should appear on the final assessment report. A copy of the submitted result will be emailed to the candidate.

Candidate full name

Candidate email address

Step 2 · Choose an assessmentProgressive difficulty

SET 1 · FOUNDATION

Foundation Knowledge

Core platform, administration, routing, Architect, analytics, quality, WFM, and outbound concepts.

SET 2 · TROUBLESHOOT

Problem Solving

Operational scenarios that test configuration choices, diagnosis, and corrective action.

SET 3 · APPLY

Mixed Application

A balanced test of recall, interpretation, workflow, and cross-domain decisions.

SET 4 · DESIGN

Solution Design

Governance, routing, workforce, quality, analytics, and campaign design scenarios.

CONTINUE LEARNING

Build deeper Genesys Cloud CX skills

Move from assessment to guided learning with on-demand video or live instructor-led training.

Genesys Cloud CX Training VideoLearn on demand at your own pace Instructor-Led Genesys TrainingAdvanced Contact Center Administration